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STUFF WE GET ASKED A LOT
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Shipping & exchange
  • CHRISTMAS ORDER PLACING, WHEN SHOULD I PLACE MY ORDER?"
    Recommended order placing Arriving before X'Mas order (Except Rural areas) - *NO GUARANTEE For East Coast and Atlantic (except rural) Expedited by Dec 13, 2023 12.00 PM PST XpressPost by Dec 18, 2023 12.00 PM PST For Mountain (except rural) Expedited by Dec 15, 2023 12.00 PM PST XpressPost by Dec 19, 2023 12.00 PM PST For BC (except rural) Xpresspost by Dec 21, 2023 12.00 PM PST **** There is NO GUARANTEE that your order will be arrivig before X'Mas.****
  • WHAT ARE THE PAYMENT METHODS YOU ACCEPT?
    We accept PayPal and major credit card via PayPal; Visa, Master, American Express. You DO NOT NEED to create an account with PayPal, at the check out you could Check out as a guest via the link. PayPal basically acts as our crecit card processing machine. Taxes will be re-calculate after Paypal Check out.
  • CAN I CHANGE OR CANCEL MY ORDER?
    You may cancel or make changes to your order within 24 hours as long as the order has not been shipped and we have products you need available in stock. However, please understand that if you place order in the AM of shipping date, it will be unlikely to cancel as we likely ship it out in the afternoon. To do so, please contact us by phone at 604-336-4603 or email us at Enquiries@vancitysportsSHOP.com.
  • WHAT IS YOUR RETURN & REFUND POLICY?
    Your complete satisfaction is very important to us! VancitySports products are chosen very carefully and are of the highest quality available. Unfortunately, We DO NOT accept any return at the moment as we are a small individual store and unable to accept return like the way bigger stores do. We sincerely apologize for the inconvenience. However, if your order is damage on the way between our warehouse and your address. If this happens so, please contact us right away when you receive the package. (Pictures of damage packages are asset) Inspect all merchandise on arrival. Incorrect, missing, or damaged merchandise must be reported immediately. When reporting incorrect, missing or damaged items, retain all packaging materials as these may be required in satisfying any claim with the carrier. Please remember to include your receipt and a note that includes your name and address (or the name and address of the person who purchased it). A daytime phone number is always appreciated. Defective merchandise may be subject to inspection by a factory representative prior to replacement or refund. Re-wrap merchandise carefully and remember to display the return authorization number prominently on the package exterior. Please allow approximately 2 weeks time prior to checking on the status of your returning shipment.
  • WHAT ABOUT PRODUCT EXCHANGE?
    Your satisfaction is very important to us! Vancity Sports products are chosen very carefully and are of the highest quality available. If, however, you wish to exchange the product to other item(s). Please contact us and the request must be done within 14 days after receiving your order. Customized items such as personalized Jerseys, and special orders are not eligible for exchange. The items must not be worn, altered, damaged or washed and must have their original tags attached. However, you will be responsible for all shipping costs; sending the product back to us, and shipping new product back to you as well. All returns must be authorized by Vancity Sports via email prior shipping (Enquiries@vancitysportsSHOP.com). Items returned without authorization may be refused upon delivery. Please include a copy of the invoice/receipt when you mail it back to us. Vancity Sports will not be responsible for any returning shipment that is lost or damaged in transit. Any such claim should be directed to the carrier that was entrusted with the return of your package. Please remember to include your receipt and a note that includes your name and address (or the name and address of the person who purchased it). A daytime phone number is always appreciated. Please allow approximately 2 weeks transit time prior to checking on the status of your returning shipment.
  • WHY DON'T YOU HAVE SOME PRODUCTS AVAILABLE ONLINE BUT IN-STORE?
    We could only offer limited number of items online as we have limited space & human resources, unlike in-store that we have full fledge of products available as long as you make appointment in advance. However, we are working on adding items onto website regularly.
  • HOW MUCH IS THE SHIPPING COST? AND WHY NOT FREE SHIPPING?
    We offer Flat rates shipping In Canada BC - Canada Post Expedited - $14.99 for order $20 - $159 (before Tax) - $9.99 for order over than $160 (before Tax) AB & SK - Canada Post Expedited - $15.99 for order $20 - $169 (before Tax) - $9.99 for order over than $170 (before Tax) MB, ON, &QC Canada Post Expedited - $16.99 for order $20 - $189 (before Tax) - $9.99 for order over than $190 (before Tax) Canada Post Xpresspost - $32.99 for all order The rest of Canada Canada Post Expedited - $17.99 for order $20 - $199 (before Tax) - $9.99 for order over than $200 (before Tax) Canada Post Xpresspost - $32.99 for all order The USA - $22.99 Flat rate CAPost/USPS Tracked packet to Mainland US. (excluding AK, HI) - $34.99 Flat rate CAPost/USPS Expedited parcel to Mainland US. (excluding AK, HI) We also ship to selected countries in Asia & most countries in Europe: The UK, Germany, France, Finland, Greenland, Iceland, Luxembourg, Switzerland, Belgium, Denmark, Ireland, Netherland, Norway, Austria, Sweden, Switzerland, Australia, New Zealand, Japan, South Korea, Singapore. We are trying our best to offer the affordable shipping cost to our customers however, we cannot offer free shipping like the Big Box stores do nor compete with them. We appreciate your business and understanding.
  • HOW LONG WOULD IT TAKE TO SHIP MY ORDER?
    Once an order is placed and the payment is verified and confirmed, the order will be processed and shipped within 1-3 business day, UNLESS your order is customized which could take up to 10 business days before it is ready to ship.
  • WHAT IS THE COURIER YOU USE TO SHIP MY ORDER? HOW LONG DOES IT TAKE?
    Canada Post is the only courier we use at the moment. Order will take 2-10 business days to arrive after being shipped in Canada. Order will take 5-12 business days to arrive after being shipped to the US. Other countries will take 10-20 business days to arrive (depends on the custom clearance process, we do not responsible for any duty or taxes)
  • WHAT HAPPEN IF MY PACKAGE IS DAMAGED UPON ARRIVAL?
    We take great care in packaging and shipping your order, but sometimes accidents happen between our warehouse and your address. If your package is damaged in any way, Take a picture of it and contact us at Enquiries@vancitysportsSHOP.com Inspect all merchandise on arrival. Incorrect, missing, or damaged merchandise must be reported IMMEDIATELY. When reporting incorrect, missing or damaged items, retain all packaging materials as these may be required in satisfying any claim with the carrier. Do not return the package without contacting us first. Please hold on to all the packaging until we reach out and provide you with necessary instructions for its return and prompt replacement. Vancity Sports will not be responsible for any returning shipment that is lost or damaged in transit. Any such claim should be directed to the carrier that was entrusted with the return of your package. Please remember to include your receipt and a note that includes your name and address (or the name and address of the person who purchased it) A daytime phone number is always appreciated. Please allow approximately 2 weeks transit time prior to checking on the status of your returning shipment.
  • ANY TAXES ON MY ORDER?
    Orders shipped within Canada are subject to the following taxes depending on the province it is shipped to. Quebec is subject to 5% GST. British Columbia is subject to 7% PST and 5% GST. Nova Scotia, Newfoundland and Labrador, and New Brunswick, are subject to 15% HST. Ontario is subject to 13% HST. Any other Canadian provinces or territories are only subject to 5% GST. No Taxes on any order shipping to foreign countries, HOWEVER customer will responsible for Duty and/or Taxes being charged by your country custom standard.
  • DO YOU OFFER GIFT CARDS?
    Sorry, we do not offer any gift card at the moment.
  • Boxing Week 2022 - what are FREE Shipping conditions?
    **Between Dec 25 - Jan 2 (Boxing week): we offer FREE shipping when you make the minimum purchase amount below (after discount, before Tax(s)) Canada (Expedited) BC - All orders over than $129 (before Tax) AB & SK - All orders over than $149 (before Tax) MB, ON & QC - All orders over than $179 (before Tax) The rest of Canada - All orders over than $199 (before Tax) The USA (CAPost/USPS Tracked packet) - All orders over than $250 (excluding AK, HI)
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