STUFF WE GET ASKED A LOT
Frequently asked questions
WHAT ARE THE PAYMENT METHODS YOU ACCEPT?
We accept PayPal and major credit card via PayPal; Visa, Master, American Express.
Taxes will be re-calculate after Paypal Check out.
WHAT IS YOUR RETURN & REFUND POLICY?
Your complete satisfaction is very important to us! VancitySports products are chosen very carefully and are of the highest quality available.
Unfortunately, We DO NOT accept any return at the moment as we are a small individual store and unable to accept return like the way bigger stores do. We sincerely apologize for the inconvenience.
Please remember to include your receipt and a note that includes your name and address (or the name and address of the person who purchased it).
Please allow approximately 2 weeks time prior to checking on the status of your returning shipment.
WHAT ABOUT PRODUCT EXCHANGE?
Your satisfaction is very important to us! Vancity Sports products are chosen very carefully and are of the highest quality available.
If, however, you wish to exchange the product to other item(s). Please contact us and the request must be done within 14 days after receiving your order.
However,
you will be responsible for all shipping costs; sending the product back to us, and shipping new product back to you as well.
Vancity Sports (EXCHANGE)
646 Seymour St, Vancouver, BC V6B 3K6
Please allow approximately 2 weeks transit time prior to checking on the status of your returning shipment.
WHAT IS THE COURIER YOU USE TO SHIP MY ORDER? HOW LONG DOES IT TAKE?
Canada Post is the only courier we use at the moment.
Express shipping service is not currently available.
HOW LONG WOULD IT TAKE TO SHIP MY ORDER?
Once an order is placed and the payment is verified and confirmed, the order will be processed and shipped within 1-2 business day, UNLESS your order is customized which could take up to 7 business days before it is ready to ship.
CAN I CHANGE OR CANCEL MY ORDER?
You may cancel or make changes to your order within 24 hours as long as the order has not been shipped and we have products you need available in stock.
To do so, please contact us by phone at 604-336-4603 or email us at Enquiries@vancitysportsSHOP.com.
WHY DON'T YOU HAVE SOME PRODUCTS AVAILABLE ONLINE BUT IN-STORE?
We could only offer limited number of items online as we have limited space, unlike in-store that we have full fledge of products available.
However, we have plan to expand our online items in near future.
DO YOU OFFER GIFT CARDS?
Sorry, we do not offer any gift card at the moment.
ANY TAXES ON MY ORDER?
Orders shipped within Canada are subject to the following taxes depending on the province it is shipped to.
Quebec is subject to 5% GST.
British Columbia is subject to 7% PST and 5% GST.
Ontario, Newfoundland and Labrador, and New Brunswick, are subject to 13% HST.
Nova Scotia is subject to 15% HST.
Any other Canadian provinces or territories are only subject to 5% GST.
WHAT HAPPEN IF MY PACKAGE IS DAMAGED UPON ARRIVAL?
We take great care in packaging and shipping your order, but sometimes accidents happen between our warehouse and your address. If your package is damaged in any way, Take a picture of it and contact us at Enquiries@vancitysportsSHOP.com
A daytime phone number is always appreciated.
Please allow approximately 2 weeks transit time prior to checking on the status of your returning shipment.
HOW MUCH IS THE SHIPPING COST? AND WHY NOT FREE SHIPPING?
We offer Flate rates in Canada
Canada Post Expedited
Canada Post XpressPost
We also ship to the UK, Germany, Australia, New Zealand, Switzerland, Japan, Belgium, Denmark, Ireland, Netherland, Norway, Sweden.
Vancity Sports SHOP is only existed to serve distance customers and introduce some of our unique products.
CHRISTMAS ORDER PLACING, WHEN SHOULD I PLACE MY ORDER?
Expedited to East Coast, place order by Dec 14, 12 PM PST.
XpressPost to East Coast, place order by Dec 18, 12 PM PST.
Lower Mainland Vancouver, Xpresspost will not make any different from Expedited.